Informativa sulle spedizioni
SHIPPING POLICY
This Shipping Policy describes how PawHaven ("we," "us," or "our") handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (within Italy): Estimated delivery time is 5–10 business days.
- European Union Shipping: Estimated delivery time is 7–15 business days.
- International Shipping (USA, Rest of World): Estimated delivery time is 10–20 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Standard shipping: Free shipping on all orders
- Express shipping: Not currently available
- International shipping: Free shipping worldwide
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 2–3 business days to appear. You can track your package using the link provided.
Shipping Restrictions
We currently ship worldwide. However, certain remote areas may experience longer delivery times.
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at support@thepawshaven.store, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:thepawshaven936@gmail.com