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RETURN & REFUND POLICY
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn and unused
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Have all original tags attached
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Be in its original packaging
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Please note that items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you may contact us at any time at the email address above.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work quickly to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
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Sale items
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Gift cards
If you have any questions about a specific item, please contact us before making your purchase.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be in the same condition in which you received it, unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: